Complaints Handling Policy

Covered by the Financial Ombudsman Service

We can help

We pride ourselves in our levels of client service and as such we take complaints very seriously.

If you tell us about the problem, we’ll try our best to put it right.

Step 1 – Contact us

The information you should include is:

•  Your name and vehicle registration number
•  The reason for your complaint
•  How you think the problem should be resolved
•  Photocopies of any relevant documentation

Our Contact details are:

UK Vehicle Consultants Ltd
Grassy Hill
Beulah
LD5 4YD

Tel: 01591 620217
Fax: 01591 630367

We promise to:

Let you know within two working days that we’ve received your complaint. If we need more time to investigate, we’ll let you know.

Try our best to deal with your complaint within four weeks. If we need more time, we will let you know.

If you are still unhappy or if we have been unable to resolve your complaint, please see step 2 for what to do next.

Step 2 – Contact the Financial Ombudsman

Once you have given us the chance to put things right, if you are still unhappy you can contact the Financial Ombudsman Service.
 

The contact details are:

Financial Ombudsman Services

South Quay Plaza

183 Marsh Wall

London

E14 9SR

E-mail:complaint.info@financial-ombudsman.org.uk

Tel: 0845 080 1800